Business Operations Associate

🙂 About Fincra

We believe that Africa is the new frontier of financial opportunity. Our mission is to build the API infrastructure to connect all of Africa to the rest of the world. 

Fincra is a cross-border payment infrastructure for financial institutions, fintechs and global businesses to make and receive payments across Africa and the rest of the world. Our platform and APIs help our customers; make payouts to bank accounts and mobile money wallets, instantly settle FX payments at the cheapest exchange rates, receive payments, operate multi-currency wallets.

We are a Techstars '20 alumni building a team of rockstars, builders, and people who are obsessed with making a difference with the quality of their work. Our people are our greatest assets and competitive advantage and we treat them with this understanding.

About the role

For every trade agreed, new product launched, new market (read country) entered, and transaction completed, Operations enables the business to achieve its goals.

The Business Operations Associate Role at Fincra is great for anyone who loves working in a fast-paced environment and managing the day-to-day operations of a business that keeps it growing. You will support the Head of Operations in the daily management of the company through efficient execution. 

In this role, you will work closely with various stakeholders within the company including Settlement Team Finance Manager, Product Manager, Treasurer, Compliance Officer, Head of Business.

Reporting Line

Head of Operations

What you will be doing every day

  • Manage designated operational processes as required.

  • Support day-to-day business operations, ensuring timely and accurate outputs. Make adjustments as necessary to accommodate changing priorities, meet deadlines, and effectively organize tasks.

  • Serve as the first point of contact for other internal teams within the company around business operations.

  • Researching and creating business intelligence reports to enhance strategic decisions.

  • Assist in troubleshooting problems and issues as they relate to daily operational activities.

  • Support the Head of Operations with the enforcement of company policies and standards.

  • Liaise with Customers for onboarding, Inquiries, and issue resolution where required. 

  • Assist with research for market strategies for new countries we are looking to launch in; including desk review of sector needs, stakeholder analysis, and review and editing of the strategy document.

  • Compile and maintain data needed to effectively monitor and report the status of various operational projects. 

  • Execute special projects, including developing strategies and tactics for implementation, monitoring of effectiveness, and making recommendations for improvements, to continuously improve our processes, product, and customer experience.

  • Review existing business processes and company policies to help enhance workflow and develop a stronger company.

  • Prepare Meeting Reports & Ensure Proper Documentation of all Operational Processes.


Great to have skillsets for success in this Role

  • High-Level attention to details

  • Strong research skills

  • Sound judgment, a high degree of professionalism, and the ability to maintain confidentiality

  • Great written and oral communication skills

  •  Excellent organizational skills, ability to prioritize effectively and handle multiple tasks simultaneously in a very fast pace environment. Essentially, you need to be able to deliver under pressure.

  •  Proactive and solution-orientated, able to use initiative and work independently

  • Process management and improvement focused


How To Apply

Please send an application tailored to the role that speaks to us. Your cover letter should explain how your skills and experiences make you uniquely qualified to excel in this role. We especially look at applications that stand out. We appreciate well-articulated writings, don’t be afraid to TL: DRWe would strive to get back to you to inform you if the position has been filled, after the application deadline. We will also let you know our reasons, on request.